REFUND GUIDELINES

Policy Introduction
      This after-service guideline is formulated based on platform experience service norms, aiming to provide transparent, simple and unobstructed return and exchange processing standards for all users. All rules are clear and straightforward without hidden terms or complicated restrictions.
Valid Application Period
      All return and exchange applications need to be initiated within the effective time window after the user obtains the service experience. Overdue applications will not be accepted due to the termination of valid service settlement status.
Supported Application Cases
      Objective experience anomalies caused by non-human factors, including functional display deviation, experience content error and abnormal service docking, can apply for return and exchange processing.
Unsupported Application Cases
      Subjective preference differences, personal inappropriate operation caused damage, artificially modified content status and fully expired service content are not supported for return or exchange.
Standard Processing Flow
      Users submit applications through official dedicated channels. The team will complete information verification, status confirmation and result feedback in sequence to ensure every reasonable demand is properly responded to.
Progress Query & Notice
      The whole processing progress is traceable. Official message reminders will be issued for key nodes such as application receipt, review and completion for users to check at any time.
Rule Iteration Description
      We will appropriately optimize the after-service rules according to service upgrade and experience iteration to maintain the friendliness and rationality of the mechanism.

      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.